Frequently Asked Questions

10 General Frequently asked Questions

Our stores working hours are 9.30-6.00, Wednesdays and Saturdays 9.30-2.00. Sundays and public holidays we are closed.

In the event that you have placed an order and you would like to cancel, you can do so within 2 hours by calling us on 22 251170 during business hours or alternativly you can send us an email at [email protected] in the event that its outside our working ours.

 If you wish to return a product for any reason, you can do so, within 14 days of the date of receipt, as long as it is in the original condition in which you received it, ie the packaging or the product must not be tampered or used. In the event that the return is not made within 14 calendar days from the date of receipt or if some of the return conditions are not met, herbalista.com.cy has the right not to accept the products back and not to replace them. Return shipping costs are borne by you while your money is returned via your bank account with a bank deposit. In this case, you will have to inform us of your bank account information to which the deposit will be made, which takes place when we receive the parcel with the returned items.

The returns procedure if the above criteria is met, is to login to your account dashboard, and select the tab on the left menu that says RMA request. Select the order that you have... Read more

Once we receive your payment, we process orders within 24 hours, excluding weekends and public holidays. If your payment method is Bank Transfer, we would need to receive the amount in our account before we can dispatch your order. Order With Cash on Delivery payment method will be dispatched within 24 hours.

We offer delivery with ACS courrier or alternatively if you live in Nicosia, you may collect your order from our store.

Yes, we offer delivery to your home or work place, unless your delivery address is in rural areas where the courier does not deliver. In such situations you will have to collect from your nearest ACS courier.

Delivery cost for Cyprus on all orders above 45.00 Euros is free of charge. Any orders below the value of 45.00 Euros is charged at 3.99 Euro and is delivered to your nearesT ACS Courier office.

For the Rest Of Europe shipping rates start from 4.99 Euro, depending on weight which is calculated on the shopping cart page.

Express shipping to Europe is starts at 19.99 and delivery is aproximetlty 4-7 business days.

 

No, you can choose between the following payment methods: Cash on delivery, credit card, bank deposit, pickup from store (pay directly on pick up point)

Our Store is located at 21, Kypranoros Street, Nicosia 1061.

Alternatively you can pick up your order from any ACS Courier office.

You can contact us via telephone on 22 251170, 09:30-6.00, Monday-Friday. Wednesdays & Saturday 9:30-2.00. Alternatively, you can send us mail through our contact form or directly at [email protected]